Consent
Who shares data, where the consent conversation is working, and a full record of who looked at what. Every enrolled member counts in the aggregates; consent decides only whether they can be seen individually.
Consent funnel
Enrolment to data consent. Device stages are modelled until the logistics feed is connected.
In this book the consent ask itself is the largest leak, not activation. Test the prompt copy and timing before investing in device onboarding. Most books show the opposite, so confirm once real device data replaces the modelled stages.
Consent rate by group
Where the consent conversation is and is not working. Groups under 10 members are suppressed.
IN-Mumbai is at 78%, SG-West at 56%. The difference is in how the conversation is had, not the product, so the higher branch's RM script is the first thing to share.
Revocation tracker
Revocations by month with programme events overlaid. A cluster after an event is the earliest sign something felt wrong to members.
Summer Reset started within two weeks before or during the peak month. Review what members were told at launch.
- 06 JanChallenge · New Year Restart
- 15 MarChallenge · Spring Steps
- 01 JunChallenge · Summer Reset
- 07 AugRM nudge · Recovery debt cluster · Wellbeing check-in
- 21 AugRM nudge · Improvement leaders · Celebrate & upgrade
- 01 SeptChallenge · September Sleep Reset
- 04 SeptRM nudge · Disengaging · Re-engagement call
- 14 SeptChallenge · Move More Mondays
- 18 SeptRM nudge · Gate at risk · Wear reminder
Consent register
400 enrolled members. Non-consented members keep their row; health data is never shown for them.
| Member | Segment | Market | State | Granted | Scope | Last accessed by |
|---|---|---|---|---|---|---|
M100000 Data sharing not enabled | Priority | Hong Kong | Not shared | — | Tier & engagement only | — |
M100007 Data sharing not enabled | Priority | Singapore | Not shared | — | Tier & engagement only | — |
| Priority Private | Hong Kong | Sharing | 21 Apr | Full programme | Claims | |
M100021 Data sharing not enabled | Priority | Singapore | Revoked 07 Jun | 24 Jun | Tier & engagement only | — |
M100028 Data sharing not enabled | Priority | India | Not shared | — | Tier & engagement only | Underwriter |
| Priority | Hong Kong | Sharing | 25 Jan | Full programme | — | |
M100042 Data sharing not enabled | Priority | Singapore | Not shared | — | Tier & engagement only | — |
M100049 Data sharing not enabled | Priority Private | Hong Kong | Not shared | — | Tier & engagement only | — |
M100056 Data sharing not enabled | Priority | India | Not shared | — | Tier & engagement only | — |
| Private Banking | India | Sharing | 05 Dec | Full programme | Distribution | |
| Priority | Singapore | Sharing | 21 May | Full programme | Claims | |
M100077 Data sharing not enabled | Priority | India | Not shared | — | Tier & engagement only | — |
M100084 Data sharing not enabled | Priority | India | Not shared | — | Tier & engagement only | Distribution |
| Priority Private | Hong Kong | Sharing | 27 Jan | Full programme | — | |
| Priority | Singapore | Sharing | 25 Oct | Full programme | — | |
M100105 Data sharing not enabled | Priority | Singapore | Not shared | — | Tier & engagement only | — |
| Priority | Singapore | Sharing | 31 Mar | Full programme | — | |
| Private Banking | Hong Kong | Sharing | 05 Feb | Full programme | — | |
M100126 Data sharing not enabled | Priority | Hong Kong | Not shared | — | Tier & engagement only | — |
| Priority Private | India | Sharing | 19 Apr | Full programme | — | |
| Priority | Singapore | Sharing | 16 Dec | Full programme | — | |
| Private Banking | India | Sharing | 10 Dec | Full programme | — | |
| Priority Private | India | Sharing | 12 Sept | Full programme | — | |
| Priority | Hong Kong | Sharing | 20 Sept | Full programme | — | |
| Priority | India | Sharing | 11 Jun | Full programme | — |
Audit log
Every access to consented member-level data. Immutable, retained seven years, and visible to the member in the Luna app. This is the artefact handed to a regulator.
| When | User | Role | Member | Fields |
|---|---|---|---|---|
| 2026-09-23 09:14 | Mei Tan | Claims | M100070 | Vitals, derived measures, alert history |
| 2026-09-23 08:52 | Mei Tan | Claims | M100014 | Alert detail, RHR trend |
| 2026-09-22 17:40 | Daniel Koh | Underwriter | M100070 | Tier, path, tier inputs |
| 2026-09-22 15:03 | Cheryl Ong | Distribution | M100063 | Client card |
| 2026-09-22 11:26 | Mei Tan | Claims | M100217 | Blood panels |
| 2026-09-21 16:18 | Grace Wong | Distribution | M100084 | Client card |
| 2026-09-21 10:02 | Daniel Koh | Underwriter | M100028 | Tier, path, tier inputs |